Code of Ethics

We are responsible

All of us who work at Fleet220 are required to comply with the laws in force in the countries where we operate and to act in line with ethical, sustainable and responsible principles.

Each of us must read the Code, understand it and take responsibility for observing it: we cannot pursue a company interest by breaking the laws in force or this Code.

Should the Code conflict with the law, the law prevails over the Code.

We communicate clearly

All communications, both internal and external, and all relationships must be based on transparency, accuracy, truthfulness and completeness.

We support equal opportunity

At Fleet220 we protect ALL rights, including the right to privacy, of the people involved, and we support equal opportunity.

This is why every employee can expect equal employment opportunities and fair treatment regardless of sex, race, religion, age, sexual orientation and disability. At Fleet220 we do not tolerate any form of discrimination.

We safeguard resources

We are all part of the Fleet220 “family” and for this reason we avoid any unjustified waste of resources and adopt cost-conscious behaviour.

We respect all the materials and equipment Fleet220 provides, avoiding any conduct that could jeopardise their integrity.

We manage resources with common sense, with the aim of offering the best possible service to our customers and stakeholders.

We respect animals

At Fleet220 we respect animals: this is why employees are allowed to bring their pets into the office.

Competition makes us better

Competition, both internal and external, helps us improve.

That is why we believe it should be based on principles of fairness, transparency and integrity towards all company stakeholders.

Sustainability is our pillar

We are aware of the impact our activity has in economic and social terms on the territory in which it operates, and this is why we are committed every day to making sustainable choices, reducing consumption and CO2 emissions and keeping our footprint on the territory — through our infrastructure and services — as low as possible.

We usually travel with electric vehicles: we believe, in fact, that behaviour in line with the business in which we operate and with the values we believe in is the best example and the best “business card” to make our organisation known.

We protect information

At Fleet220, information matters.

For this reason we are committed to protecting the privacy of all suppliers, customers and employees, avoiding any unnecessary disclosure.

Our employees must safeguard Fleet220’s intellectual property and every kind of confidential information, such as information relating to contracts, pricing, technical specifications and personal data.

Fleet220, for its part, undertakes to protect the privacy of its employees in compliance with the obligations laid down by applicable law, and not to disclose personal information or data without the consent of the people concerned.

We represent Fleet220

Each of us, during business trips, events and on social networks, represents Fleet220: we are true Brand Ambassadors. For this reason it is necessary to behave appropriately and in line with Fleet220’s principles and values.

In our private lives we may devote ourselves to political, religious or other activities, provided that such views are associated with the individual person and not with the company as a whole.

We undertake to carry out our duties while refraining from engaging in or facilitating the following behaviours:

• corruption;
• fraud against companies, public administration, institutions or individuals;
• granting unlawful favours to colleagues or third parties;
• improper use of social channels, including towards competitors, suppliers and customers of Fleet220;
• consumption of alcohol and drugs while on duty;
• insults, defamation, violence or threats;
• failure to respect property or copyright;
• use of company resources for personal ends;
• disclosure of confidential information concerning the company’s activities.

For its part, Fleet220 undertakes, as stated above, to offer its employees treatment focused on equal opportunity, with no form of discrimination in the workplace.

Fleet220 also guarantees the adequacy and safety of the working environment.

We want to satisfy our customers

Our goal is to provide an efficient service that satisfies our customers as much as possible, in compliance with all the principles mentioned above.

To this end, all of us at Fleet220 undertake to:

• comply with all behavioural rules and procedures, both internal and external, in order to build a successful and lasting relationship with all our customers;
• avoid any form of discrimination and the creation of positions of power towards our customers;
• keep the promises and obligations agreed with customers;
• act in a way that is always marked by courtesy, cooperation and cordiality, both within the company and externally with customers and suppliers;
• adopt a truthful and transparent approach in dealings and communications with customers.

We are fair to our competitors

We believe that competition should be based on principles of fairness, transparency and integrity.

Violent conduct, agreements, collusion and acts of unfair competition are not part of the way we work and are strictly forbidden within our company.

We believe in our people

Fleet220 believes deeply in the skills and potential of each of its people.

Fleet220’s entire staff is considered essential to achieving the company’s objectives and carrying out its business.

This is why each of us, regardless of the role performed, has the opportunity to take on responsibility and make decisions.

Each of us must be driven by professionalism, commitment and diligence in performing our role: although some decisions may often seem difficult, Fleet220 believes and trusts in the judgement and common sense that guide our people’s choices.

We believe in on-the-job training: all of us are encouraged to support, advise and share information, experience and skills with our colleagues, with the aim of building a collaborative relationship and mutual professional and personal growth.

Fleet220 believes in training its employees, offering them the opportunity to attend external training courses.

Fleet220 also considers it important for its people to take part in industry events, as speakers and ambassadors of the company, promoting direct experience and exposure.

In compliance with the regulations in force, Fleet220 promotes and encourages the development of everyone’s potential. With this in mind, the company undertakes to:

• avoid conduct that could harm the dignity of the individual, or conduct that, during the selection process, could cause serious discomfort to the candidate;
• divide roles, tasks and duties so as to allow a clear distinction and definition of the responsibilities to which each employee is subject, or for which they are responsible;
• provide a suitable and safe workplace appropriate to needs.

At Fleet220, career development is governed internally through dedicated procedures, criteria and periodic review and feedback sessions.

In general, Fleet220’s aim is to create a proactive and dynamic working environment, based on the involvement of each of us.

To ensure this, relationships among us as employees must be based on collaborative, respectful, honest and civil conduct.

We all have duties

Each of us undertakes to comply with what this Code establishes: ignorance is no excuse.

We undertake to refrain from any kind of activity that may conflict with or harm the principles on which the company is founded, and from adopting conduct that may be contrary to what is stated above.

Should situations or acts occur that may be considered contrary to the law or to the Code, we are required to notify our superiors promptly. Fleet220, for its part, undertakes to make decisions based on transparency and common sense, rejecting any form of privilege, and to refrain from exerting undue pressure on its people.

Failure to observe the Code may give rise to disciplinary consequences.

Fleet220 reserves the right to take measures proportionate to the seriousness of the breach and the damage caused, choosing from the following options:

• a simple reprimand, in written or verbal form;
• a fine;
• suspension from one’s position, for a fixed term, or from one’s pay;
• dismissal.

Those who make untruthful/false reports and complaints with the intent of obtaining harassing, extortionate or abusive effects also fall within the category of defaulters, since such conduct causes damage to the image of the company and of the individual.

We are smart with IT systems

We use IT systems responsibly, avoiding any improper use of them. This means we undertake not to use them in any way other than for work purposes, or in a way that could harm the company’s image.

It is therefore forbidden to tamper with such devices in order to make improper use of the data, information and/or programs they contain.

We do not accept gifts

We are not promoters of favourable treatment or of conduct aimed at obtaining advantages or at altering decision-making processes. This is why, at Fleet220, we do not ask for hospitality or gifts, and we invite all our employees not to accept them and/or offer them to third parties.

We allow gifts and/or favours to be received or given only where they improve, or at least do not harm, the reputation of the company itself.

Code of Ethics: distribution and updates

Fleet220 undertakes to distribute the Code of Ethics and make it available to all interested parties through the tools at its disposal, such as meetings, sending out the document and publication on our official website.

All employees are required to know the content of this documentation and to observe it: ignorance is no excuse.

Fleet220 undertakes to communicate promptly any changes and updates to the document: such changes take effect only once they have been published.