Terms App

These General Conditions govern the provision of the suite of services made available via the mobile application “Evway” (hereafter the “Mobile Application”), which is owned by Route220 S.r.l. (hereafter the “Company” or the “Provider,” as further identified below) to Users (hereafter the “Customers” or the “Customer”).

To access and use the services, you must register within the Mobile Application by providing your billing information and a valid payment method, in accordance with the instructions found in the Mobile Application’s Terms of Use, which the Customer must accept prior to accepting these General Conditions of Contract.

By expressly accepting these General Conditions, the Customer declares that they have reviewed, fully understand and accept all contractual clauses contained herein and undertakes, from now on, to review and accept any modifications, additions and/or updates to these terms that may be adopted in the future and posted by the Provider within the Mobile Application.

OBJECT.

1.1. The scope of these General Conditions consists of the set of services made available to the Customer via the Mobile Application “Evway,” namely:

charging an electric vehicle at public charging stations (hereafter “EVSE”), owned by Route220 S.r.l. and/or third-party operators, which the Customer may access via the Mobile Application or via the RFID card associated with their profile;
locating, via map, those EVSEs compatible with the service provided by the Provider, thanks to the Provider’s constantly updated database;
setting the Customer’s preferred charging stations;
reserving a charging socket at an EVSE for a predefined time interval before unlocking and starting the charging process at the selected station;
unlocking a single socket and starting the charging process at the selected EVSE, also via the RFID card associated with the Customer’s profile;
monitoring the charging process, where available;
stopping the charging process using the dedicated button in the Mobile Application or via the RFID card associated with the profile;
notification of the end of the free parking period;
purchasing and associating an RFID card with the profile;
automatic payment of the service fee, according to the method pre-set by the Customer in their profile;
storage and display, in a dedicated section, of the history of charging sessions and invoices received;
modification of personal data and of the payment method associated with the profile.

1.2. The Provider reserves the right to activate some of the services listed in paragraph 1 at a later time than the conclusion of these General Conditions.

1.3. The Customer, for each use of the services and for the entire duration of the Contract, is obligated to comply with the provisions contained in these General Conditions and in any annexes thereof, which shall be considered an integral part of these Conditions.

REGISTRATION AND ACCESS TO SERVICES.

2.1. Access to the services is subject to the Customer’s registration via the Mobile Application for smartphones, along with the acceptance of the Application’s terms of use and the privacy policy.

DURATION AND TERMINATION.

3.1. This Contract is concluded at the moment the Customer accepts it and remains in force indefinitely.

3.2. The Customer may withdraw from this Contract at any time by clicking the “Delete Account” button within the “Profile” page of the Mobile Application or, in case of problems, by sending an explicit request to info@route220.it. Upon receipt of the request, the Provider will delete the account within 10 (ten) days from the date of the Customer’s withdrawal request. In that event, any fees for services used up to account deletion will be billed to the Customer.

3.3. It is understood that the Customer’s withdrawal—by deleting their account—or the termination of this Contract, entails the loss of Customer status, account deactivation, and automatic dissolution of the Contract and any related and connected service arrangements.

3.4. The Provider may immediately terminate this Contract, pursuant to Art. 1456 of the Italian Civil Code, if the Customer: fails to fulfil their payment obligations; uses the services in violation of these General Conditions and/or applicable laws/regulations or for unlawful purposes; or behaves improperly toward the Provider’s personnel (for example, but not limited to: threats, insults, etc.).

3.5. If the Customer’s account remains unused for charging services for more than one year, and after the Provider sends a notice via e-mail, the account will be automatically deleted. Any existing credit will be refunded to the Customer via the payment method originally used, if still active, minus an administrative fee of 20%.

SERVICE USE, FEES AND “OVERTIME CHARGING” FEES.

4.1. Use of the services by the Customer requires payment of a fee for the charging service based on variable tariffs, fully accepted by the Customer at the start of each charging session. These tariffs may include, but are not limited to: activation and start fees; number of sessions; energy withdrawn; charging time; parking time; occupancy time; reservation. Metrics may be assessed via fixed commissions, time-slot commissions, energy-based tariffs, event-based fees (reservation, start, interruption of charging, session stop) and may include: price per event; price per quantity; price per segment; price per time interval; price for specific hours of the day or day of the week.

4.2. The economic conditions may vary based on location, availability or real-time instructions from the EVSE owner.

4.3. The Provider applies dynamic pricing; consequently, the economic conditions for each charging socket may change without prior notice. The Customer is responsible for verifying the economic conditions when selecting, viewing and activating the chosen socket. Activation via RFID does not relieve the Customer from performing these checks.

4.4. The tariffs for stations in roaming are not linked to the economic agreements between the Provider and its roaming partners, which enable the Provider and its Mobile Application to interoperate. Price and metric changes by the roaming partner may imply changes to the tariffs and metrics applied by the Provider, who always acts independently when setting its fees for the charging service.

4.5. In the case of metrics defined by a status change (e.g., reservation, start, energy interval, start of power flow, end of power flow, charging session stop) of third-party EVSEs, the Provider acts as EMSP (e-Mobility Service Provider), collecting such data from the EVSE owner (roaming partner) and using them to calculate the total chargeable fee.

In cases where the Customer believes the roaming session metrics applied are subject to dispute, ROUTE220 will submit a request for technical details to the Operator in question. Resolution of such disputes shall be handled in good faith and with full transparency. Aggressive behaviour, insults or threats arising from or connected to these practices will be dealt with under Article 7.5.

4.6. The Provider is not responsible for any errors due to incorrect data transmitted to it by the EVSE owner.

4.7. If the Customer, after receiving detailed documentation, believes that their session data is incorrect, the Provider commits, upon request, to act as mediator between the Mobile Application User and the EVSE owner regarding the session data. Only after the EVSE owner’s decision does the Provider reserve the right to adjust the service fee accordingly. The Provider is not obliged to adjust its session fee without acknowledgement of incorrect session data by the EVSE owner and shall not be held responsible in any way for such cases.

4.8. The full list of charging sessions, including economic data, is available in the User Profile section of the Mobile Application. Requests for clarification, detail or correction must be submitted via email to the contact address within no more than 10 days from the date of the session.

4.9. If the Customer occupies a charging station (and related parking area) for longer than the so-called “free parking” period — generally 30 minutes after the end of the charging session — an overtime parking fee will be charged and billed. This overtime parking fee varies by EVSE and does not depend on the Provider’s choices or economic conditions but on the individual EVSE owner. The overtime parking fee is non-refundable.

4.10. The Customer may purchase an RFID card (KeyFob) via the Mobile Application, which must be associated with a payment method. The card will be shipped to the address provided upon purchase. To be activated, the RFID card must be linked to the Customer’s account via the Mobile Application. It is the Customer’s responsibility to check the Mobile Application for any notifications regarding credit, payments or charging sessions.

A digital card may also be downloaded for use directly via the Mobile Application under the same terms as the RFID card, on compatible and updated smartphones.

PAYMENTS.

5.1. To use the services correctly provided by the Provider, the Customer must enter a valid payment method, even when using the service via KeyFob.

5.2. At the end of service usage, the Provider will charge the amount due according to the charging tariffs detailed in Article 4.

5.3. If the Customer’s payment method is declined, the Provider will make additional attempts and, in case of repeated declines, will notify the Customer of the non-payment and charge a penalty of €15.00 if the outstanding payment remains unpaid for more than 1 month. In that event, the Provider is also authorized to withdraw the debt from one or more accounts registered on the same device used by the defaulting Customer or with the same mobile phone number provided during registration.

5.4. If the Customer fails to settle payment within 7 days of the Provider’s request, the Provider reserves the right to take legal action, charging the Customer for legal costs incurred and for any late interest accrued in the meantime.

PROMOTIONAL CODES.

6.1. The Customer may use discounts or other offers, in the form of recharge credits, via the Mobile Application or from the Provider’s commercial partner, as indicated in the Mobile Application.

6.2. Any misuse and/or unlawful use of discounts or coupons by the Customer authorizes the Provider to claim from the Customer the full cost of all recharges incurred as a result of the Customer’s improper use or exploitation.

6.3. Credit from coupons, discounts and/or promotions is non-refundable.

PROVIDER’S LIABILITY LIMITS AND CUSTOMER’S OBLIGATIONS.

7.1. The Provider cannot be held liable for any direct or indirect damages of any kind suffered by the Customer as a result of services rendered, during the execution of the contract, that are not directly attributable to the Provider itself, or due to changes in service methods, hours or conditions, as well as due to suspension, interruption or unavailability of the services resulting from vehicles, technological devices, ICT systems or any cause attributable to third parties.

7.2. The Provider cannot be held liable for any direct or indirect damages of any kind suffered by the Customer in the use of charging stations, which remain the sole responsibility of their owner.

7.3. Regarding the map display of EVSEs, the Provider cannot be held liable for any damages stemming from inaccurate geographic identification of the charging stations.

7.4. The Customer agrees to use the services provided by the Provider solely for lawful purposes and in compliance with applicable laws, customary practices and due diligence rules. Likewise, the Customer undertakes to use the charging stations with appropriate care and respect.

7.5. In its dealings with the Provider and with its own employees and collaborators, the Customer must always behave in a civil and appropriate manner, avoiding offensive language, verbal aggression, threats of retaliation or frivolous claims, and refraining from posting false information aimed at discrediting the company’s image and reputation. Failure to abide by this may lead to account deletion, black-listing of the Customer and refund of any existing credit, less a 20% administrative fee.

APPLICABLE LAW AND JURISDICTION.

8.1. These General Conditions of Contract, as well as any extracontractual obligations arising therefrom or related thereto, are governed by Italian law and shall be interpreted accordingly (excluding rules on private international law); the application of mandatory provisions of the User’s place of residence remains unchanged. All disputes arising from or relating to these General Conditions of Contract or any extracontractual obligations arising therefrom or related thereto shall be submitted exclusively to the Italian courts or those of the User’s place of residence if required by mandatory law.

PERSONAL DATA PROTECTION.

9.1. Before uploading or providing personal data in the Mobile Application, the User must review the privacy notice made available in the Mobile Application.

Version March 2025.